Is it a good business to start an international call center ?
How to start BPO/CALL CENTER ?
I want to open a call center. How to get started?
Starting a call center business can be an effective way to earn income while operating your own business. It is possible to run a call center from your home, but you can also rent an office space. Working from home can be a simpler way to manage a call center because it can be expanded into a full-staffed office later.
Overview Call Center
By definition, a call center is a centralized place where call are answered.
However, call centers no longer handle solely calls, nor do they need to be centralized. Sometimes the label of "contact center" is used to reflect that other forms of communication (such as email and text chat) are also handled. Additionally, call centers can encompass multiple locations, working together on one integrated system. In fact, call center agents are even able to log in from their home and process calls remotely.
Call centers can be "in-house" or "outsourcing". In-house call centers function as a part of a business and provide service to that business. An outsourcing call center is a business that provides call center services to other companies.
Another important distinction is that call centers can handle inbound calls, outbound calls, or both. Inbound call centers are reactive in nature and must staff accordingly; they react to calls when they occur. Outgoing call centers, sometimes called telemarketing centers, are proactive in nature, hiring and scheduling staff to make calls to specific individuals at certain times. Though seemingly similar in nature, inbound and outbound centers have very distinct and dynamic differences.
Starting a call center is a complex, time-consuming, and expensive task. The steps to do so vary depending on rather you plan to be an in-house or outsourcing call center. Similarly, the equipment that you need is different for an inbound center than it is for an outbound center.
